Impact and Outcome
What began as a 0–1 business innovation is now a cornerstone of Fujifilm Healthcare’s global roadmap. Nura is set to scale to 300 centres by 2030, anchoring the company’s vision of accessible early detection worldwide.
75% reduction in screening time, delivered through a tightly choreographed 120-minute journey
Normalised asymptomatic screening in a traditionally reactive care culture
Designed a replicable guest experience system and operations handbook for scale
Over 77,000 individuals screened across India, Mongolia, and Vietnam
1,500+ critical health risks detected at the Bengaluru center alone
Expanded to 10+ centers with mobile outreach via NURA Express
Key Contributions
Led design research to understand emotional barriers around cancer screening and inform service tone and flow
Developed the brand identity, including naming, visual language, and environmental aesthetic
Designed the end-to-end service journey, mapping each touchpoint to reduce anxiety and promote autonomy
Created visual and UX design for all customer-facing artefacts including kiosks, robes, wayfinding, and reports
Designed the NURA Health Report, making medical data accessible and actionable for asymptomatic users
Led the design team for the operational playbook for global rollout across 3 countries and 10+ centres
Collaborated with cross-functional teams including doctors, AI specialists, and implementation leads to ensure consistency across digital and spatial experiences
Creating a new category
Unlike diagnostics, screening demands a mindset shift to proactively check for illness when you feel perfectly healthy. In India, this isn’t a common behaviour. Most people seek care only when symptoms appear, and when it comes to cancer, fear and stigma further deter early action.
Fujifilm, a global leader in medical imaging, and Dr. Kutty’s Healthcare partnered to launch NURA, a first-of-its-kind AI-assisted cancer and lifestyle screening service designed for asymptomatic individuals.
To introduce this new category of healthcare, we had to design not just a service, but an act of reassurance that invited asymptomatic individuals to step in, feel safe, and return with trust.
Our early user research focused on surfacing emotional and behavioural factors shaping preventive health decisions. We used visual stimulus to test value propositions that addressed fear and hesitation around screening. Conducted interviews to understand user expectations, preferences, and psychological barriers. Synthesised insights into a brand narrative that aligned with user values and supported the service experience
Japan’s high life expectancy is linked to annual screening. In India, fewer than 10% of cancers are caught early, not due to lack of tools, but delayed action.
From insights to experience principles
Our approach began with listening — to patients, to medical professionals, and to the silences around the word “cancer”. Through behavioural research and strategic immersion, we mapped out the core anxieties people faced, both spoken and unspoken.
From research insights emerged key principles:
Design for the asymptomatic: Treat every guest as someone feeling physically fine, but emotionally uncertain.
Visibility lowers anxiety: The more you know about what’s coming, the less you fear it. Transparency became a design principle.
Personalisation signals care: Small, intentional gestures — robes, report design, detailed consultation — helped transform the sterile into the supportive.
Systemic empathy: Every design decision had to align with operational realities. If the system breaks the promise, the brand breaks trust.
Designing the Solution
As part of NURA’s core design team, I was responsible for translating our service proposition into tangible, human-centered experiences across every guest-facing touchpoint. This meant working across systems, surfaces, and emotional states ensuring that what we promised on paper came alive in space, screen, and interaction.
The Service Journey
I collaborated closely along with our team of service designers with architects, and medical staff to choreograph a guest flow that balanced clinical precision with emotional care. I helped map the end-to-end journey, then detailed each step and touchpoint to ensure that every interaction from kiosk to robe to doctor consult felt intentional, calm, and clear.
Crafting the Brand’s Visual World
I led the visual design of NURA from identity and typography to spatial design ensuring coherence across media, environment, and systems. The aim was to evoke confidence and comfort without clinical coldness.
Owning Communication Across Touchpoints
As custodian of all guest-facing communication and graphics, I ensured tone, clarity, and brand voice across every touchpoint. I designed the health report with grading and visual summaries to improve health literacy and built a comprehensive toolkit from brochures to screen UI ready for scale across future centres. This was about maintaining continuity, comfort, and trust at every level.
